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Avoid T-Mobile ETF

Hey! Want out of your T-Mobile contract? Well, here’s a little inside info that may help some of you. If you don’t currently have a text messaging plan, this will work for you. It all has to do with a coming rate increase, and if you have a SMS plan with T-Mobile, this little trick won’t work. Sorry.

So, you haven’t sent a text message in months. What you do is send yourself one. Then go log into your T-Mobile account online and confirm the message was received. As long as there’s a recent text message on file, you can proceed.

Next you phone up T-Mobile (1-800-937-8997). This is all automated. Just follow the prompts until you get to say ‘cancel my account’. Eventually, you’ll get a live person because they’ll want to persuade you to stay with them. They’ll ask why you want to cancel and you tell them you were notified that text message rates were increasing on 8/29. The rep you get might not even know this yet and they might go ask someone.

Then they’ll try their usual enticements to stay. Say no, no and no.

They might even say that since you don’t have a text plan that it won’t effect you but you can remind them about the recent sms message. They’ll even tell you that the change doesn’t take effect until late August, so that’s when you want to quote them their own terms of service. They say in their TOS that you must cancel with 14 days of receiving notification if you don’t agree. If citing that phrase doesn’t work, read them their whole TOS (they’ll be yawning but will have to listen). Here it is for you:

Section 3:
IF WE MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN IF YOU PAID FOR SERVICE IN ADVANCE. IF THE NOTICE DOES NOT SAY HOW LONG YOU HAVE TO CANCEL, THEN IT IS WITHIN 14 DAYS AFTER THE DATE OF THE NOTICE, UNLESS A LONGER PERIOD IS REQUIRED BY LAW.

This should work. They’ll put you on hold and cancel the account.

Immediately go back online and check to see if you have any access to your old account. If you don’t, you were successful but if there’s accessphone them back, get another rep and they’ll probably cancel it.

If none of this works, tell the rep that you’re going to file a report with the FCC. Here’s the form: http://esupport.fcc.gov/complaints.htm. Nothing like tweaking a carrier by mentioning the FCC. They hate being turned in for non-compliance!

Just one more way to gain freedom.